Online Banking Center Online Banking FAQs
Spacer Image
Spacer Image

Online Banking

Show All | Close All

Can I use Internet Banking if I only have a CD, Loan, or Savings Account?

Q

Can I use Internet Banking if I only have a CD, Loan, or Savings Account?

A

Yes. If you have any First National Bank of Sparta account-CD, Loan, Savings, or Checking product - you can get internet Banking for FREE. You must have a checking account to have Bill Pay.

Close

After how many invalid login attempts will I be locked out of Internet Banking?

Q

After how many invalid login attempts will I be locked out of Internet Banking?

A

Three (3) invalid login attempts will lock you out of Internet Banking. Customers should call 618-443-2187 (during regular business hours) to have a representative unlock your account..

Close

How can I add or delete an account from Internet Banking?

Q

How can I add or delete an account from Internet Banking?

A

The change can be made through our netteller customer service representative at the First National Bank of Sparta.

Close

How can I reset my Internet Banking Account (not Bill Payment)?

Q

How can I reset my Internet Banking Account (not Bill Payment)?

A

You can call the bank at 618-443-2187 (Monday - Thursday) from 8:00 A.M. - 4:30 P.M. and Friday 8:00 A.M. - 6:00 P.M. OR to reset it yourself - Enter user ID and Password at internet banking sign on screen, on the next page click on the tab labeled "reset password" and follow the instructions on the screen. (This option can only be done if you have keyed in password reset question and answer in Options Tab).

Close

 

Online Bill Pay

Show All | Close All

Are there any merchants that I cannot pay through the bill payment service?

Q

Are there any merchants that I cannot pay through the bill payment service?

A

Yes. You may not use Bill Payment to pay any governmental agency.

Close

Can I have multiple payments to the same payee on the same day?

Q

Can I have multiple payments to the same payee on the same day?

A

You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items in the same day.

Close

Can I get a copy of a cancelled Bill Payment check?

Q

Can I get a copy of a cancelled Bill Payment check?

A

You can request a copy by calling us at 618-443-2187, There may be a fee associated with this service.

Close

Can I set up recurring payments?

Q

Can I set up recurring payments?

A

Yes. You can set up recurring payments in the following frequencies:

  • Weekly
  • Bi-weekly
  • Semi-monthly
  • Monthly
  • Quarterly
  • Semi-annually
  • Annually

    Close

  •  

    Mobile Banking

    Show All | Close All

    How do I enroll in mobile banking?

    Q

    How do I enroll in mobile banking?

    A

    There are two ways to enroll in mobile banking. The traditional method consists of the following steps:
    1. Log in to NetTeller as you typically would.
    2. Select Options > Mobile Settings > Web Mobile Banking.
    3. Complete the fields and click Submit.
    4. Review the enrollment information, check that you accept the terms and conditions, and click confirm.

    The other method is to enroll through a mobile device. There are certain instances that may prevent this option from being available, for instance, if you are considered inactive in NetTeller (not used in the prior six months).
    1.Navigate to the mobile banking site (https://www.airteller.com/fnbsparta) or open the mobile banking app. Log in with your NetTeller ID and password.
    2. Accept the terms and conditions and click continue.
    3. Complete all fields and click "enroll now".

    Close

    Who can use mobile banking?

    Q

    Who can use mobile banking?

    A

    Any current customer who is already enrolled in NetTeller has the capability to enroll in mobile banking.

    Close

    What is the link I should use for mobile banking?

    Q

    What is the link I should use for mobile banking?

    A

    https://www.airteller.com/fnbsparta

    Close

    Do you have a mobile banking app?

    Q

    Do you have a mobile banking app?

    A

    We do! Our mobile banking app works for Apple iOS (iPhone and iPad) and Android powered devices. To download our app, search for FNB Sparta Mobile Banking in the App Store or Google Play.

    Close

     

    Banking Hours & Telephone Numbers

    Our Lobby Hours are:
    Monday - Thursday 9:00 A.M. - 3:00 P.M.,
    Friday 8:30 A.M. - 6:00 P.M., Saturday 9:00 A.M. - 12:00 P.M.
    Our Drive-up hours are:
    Monday - Thursday 8:00 A.M. - 4:30 P.M.,
    Friday 8:00 A.M.- 6:00 P.M. and Saturday 8:00 A.M. - 12:00P.M.
    Telephone Numbers:
    Main Bank ( 618)-443-2187
    Bookkeeping (618)-443-2180
    Telephone Banking (618)-443-3684 or (618)-443-3687

     

    Home | Contact Us At: 618-443-2187 or 618-443-2180Spacer Image

    101 W. Broadway, Sparta, IL 62286 • Sparta, Il 62286