Q

Can I use Internet Banking if I only have a CD, Loan, or Savings Account?

Yes. If you have any First National Bank of Sparta account-CD, Loan, Savings, or Checking product - you can get internet Banking for FREE. You must have a checking account to have Bill Pay.

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Q

After how many invalid login attempts will I be locked out of Internet Banking?

Three (3) invalid login attempts will lock you out of Internet Banking. Customers should call 618-443-2187 (during regular business hours) to have a representative unlock your account..

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Q

How can I add or delete an account from Internet Banking?

The change can be made through our netteller customer service representative at the First National Bank of Sparta.

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Q

How can I reset my Internet Banking Account (not Bill Payment)?

You can call the bank at 618-443-2187 (Monday - Thursday) from 8:00 A.M. - 4:30 P.M. and Friday 8:00 A.M. - 6:00 P.M. OR to reset it yourself - Enter user ID and Password at internet banking sign on screen, on the next page click on the tab labeled "reset password" and follow the instructions on the screen. (This option can only be done if you have keyed in password reset question and answer in Options Tab).

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Q

Are there any merchants that I cannot pay through the bill payment service?

Yes. You may not use Bill Payment to pay any governmental agency.

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Q

Can I have multiple payments to the same payee on the same day?

You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items in the same day.

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Q

Can I get a copy of a cancelled Bill Payment check?

You can request a copy by calling us at 618-443-2187, There may be a fee associated with this service.

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Q

Can I set up recurring payments?

Yes. You can set up recurring payments in the following frequencies: